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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Step into a nostalgic world of soft colors and playful charm with TOYZERO+ LuLu the Piggy. Inspired by a Retro Teddy Toy Store vibe, this six-piece blind box set invites you to meet LuLu the Piggy and her friend Bunny LuLu, each a huggable reminder that a small moment can brighten a day. Every plush figure is designed as a mini keychain or display piece, with careful stitching, gentle textures, and friendly faces that catch the eye and spark a smile. The unboxing ritual turns ordinary moments into a tiny celebration, whether you’re collecting, gifting, or simply decorating a space with a dash of whimsy.
The thrill of discovery comes from the mystery inside each box. The six-box set guarantees six distinct characters, one per box; the contents stay hidden until you reveal them. This element of surprise is designed to feel magical, offering a new reveal each time you open a box. While regular styles appear with regularity, there’s a rare chance of encountering a special or secret edition, adding a potential sense of rarity to your collection. If you enjoy the suspense of a lucky draw, this feature may enhance your unboxing routine.
Beyond the thrill, the TOYZERO+ Lulu the Piggy set shines as a thoughtful gift. It suits holiday celebrations, birthday surprises, or stocking stuffers for fans of cute characters. The compact size makes it easy to carry on the go, while the plush softness invites gentle hugs during quiet moments of play or display. The craftsmanship supports durability for everyday use as a keychain accessory or lightweight decor piece, making it a versatile addition to any toy or life around the home.
Customer care is part of the experience. If you encounter a damaged item or any product issue, you can reach out for assistance. Note that opened blind boxes are not eligible for returns, but your satisfaction remains a priority through responsive support. This collection is designed to bring small moments of delight into daily life — a playful reminder that surprises can arrive in the most charming forms.
Q: What is included in the TOYZERO Lulu The Piggy Blind Box set?
A: Six blind boxes featuring plush keychain figures; designs are revealed when opened, with occasional special or secret editions.
Q: Can I return opened blind boxes?
A: Opened blind boxes are not eligible for returns, but you can contact us for damaged items or defects.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
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