How we can help
E-mail playvia.uk@gmail.com and include your order number if your message is about an order. We aim to reply within one working day (Monday to Friday).
Where is my order?
When your order is dispatched we e-mail you a tracking number and link. You can also check your order status from the link in your order confirmation e-mail, or in your account if you checked out with one.
Delivery times
Delivery is free on every UK order. Orders are dispatched within 1–4 working days and usually arrive within 5–10 working days in total. We deliver to UK addresses only. See our Delivery policy.
Changing or cancelling an order
If your order has not been dispatched yet, e-mail us with your order number and we will change it or cancel it and refund you in full. If it has already been dispatched, you can return it free of charge once it arrives.
Returns and refunds
- E-mail playvia.uk@gmail.com within 30 days of delivery with your order number and the item(s) you would like to return.
- We reply with a prepaid return label, so returning is free.
- Once we receive the item, we refund you to your original payment method within 14 days.
You also have the legal right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013, even if you have opened the packaging. See our Returns & Refunds policy and FAQs.
Damaged, faulty or missing items
E-mail us with your order number and a photo and we will send a replacement or a full refund.
