Shipping policy

Delivery

All prices on Playvia include VAT, and delivery is free on every order to a UK address, with no minimum spend.

Free UK Delivery

We offer one delivery method: Free UK Delivery, a tracked service at no cost to you. We do not offer paid express or next-day upgrades.

Where we deliver

We deliver to addresses in the United Kingdom only. We do not currently ship outside the UK.

How long it takes

• Order processing: your order is prepared and handed to the carrier within 1–4 working days of payment. Orders placed at the weekend or on a bank holiday are processed from the next working day.
• Delivery: most orders arrive within 5–10 working days of being placed.

Busy periods can occasionally add a day or two. If your order is running late we will let you know by e-mail, and you can always ask us to chase it with the carrier.

Tracking

When your order is dispatched we send you a confirmation e-mail with your tracking number and link. Tracking can take up to 24 hours to show the first update.

If an item is unavailable

If an item turns out to be unavailable after you have ordered it, we will e-mail you straight away and refund you in full for that item.

Damaged, missing or lost parcels

If your parcel arrives damaged, or tracking shows it as delivered but you cannot find it, e-mail playvia.uk@gmail.com with your order number (and a photo if something is damaged). We will look into it with the carrier and send a replacement or a full refund.

Your delivery address

Please check that your delivery address is complete and correct before placing your order. If you spot a mistake, e-mail us as soon as possible and we will update it if the order has not been dispatched yet.

Returns

Returns are free within 30 days of delivery. See our Returns & Refunds policy for details.

Questions

E-mail playvia.uk@gmail.com and include your order number. We aim to reply within one working day.