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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Elf on the Shelf Polar Props opens a world of playful possibilities for your Scout Elf. With 20+ themed pieces, this kit adds depth to imaginative storytelling and daily holiday scenes. The pieces feel tactile and snug in little hands, turning kitchen ideas into action-packed pretend play that families can enjoy together.
From sleek accessories to tiny treats, this collection invites elves to mix, match, and reimagine every morning. You might place a backpack by the cookie jar, a cup with a straw beside a tiny mixing bowl, or a laptop open to a pretend North Pole planning session. Each prop is designed to be visually charming and easy for kids to engage with, helping storylines take shape in bright, tangible detail.
Like other Elf on the Shelf traditions, adopting a Scout Elf from a Santa-approved center can help your family start a ritual. When you name your Scout Elf, a sense of magic is said to activate, letting the elf fly nightly back to the North Pole and return with fresh ideas each morning, often in a new spot for a playful surprise.
Overall, Polar Props can help turn ordinary evenings into festive, storytelling moments. The collection is designed to complement the North Pole tradition, providing opportunities for families to explore creativity together without pressure or guarantees—just delightful possibilities for pretend play and holiday magic.
Q: What’s included in The Elf on the Shelf Polar Props set?
A: The kit includes 20+ themed pieces—backpack, laptop, cup, stand mixer, rolling pin, utensils, cookware, and mini foods—to spark creative scenes and pretend play.
Q: How can Polar Props enhance holiday storytelling with your Scout Elf?
A: It helps create fresh scenes each morning, as elves return with new ideas, supporting imaginative play and family storytelling.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
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