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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Experience a stress-free season with Santa's official 24-day elf ideas kit. The North Pole–approved The Elf on the Shelf 24-Day Super Set bundles 24 daily scenes, 80+ accessories, and the MagiFreez® standing pants to help your Scout Elf create memorable moments that feel magical and playful.
Designed for busy families, this kit provides pre-planned scenes and mix-and-match props, making it easy to keep the tradition fresh without hours of prep. The included planning calendar guides you through the month, so you can focus on the joy and the little surprises that light up faces each day.
Imagine your home transforming into a mini North Pole stage each morning: a tiny table set with props, a tiny note, and a smile-ready scene. The mix-and-match approach encourages fresh setups while remaining simple enough for busy mornings. Families can enjoy quiet rituals, reading aloud a short scene description, or sharing a quick photo to capture the moment.
Easy to rotate, the kit supports a variety of themes—from friendly winter scenes to adventures with friends—without repeating the same idea. The materials are designed to travel well from kitchen counters to cozy living room corners, making it practical for homes of all sizes. Note that day one prop can be used for both arrival and departure scenes, offering flexibility in storytelling.
With Santa’s blessing and a focus on imagination, the kit helps introduce a cherished holiday tradition. It’s a ready-made solution for creating playful moments, reducing planning stress, and encouraging family storytelling. While results vary, many families enjoy a sense of joy and anticipation as the month unfolds.
Q: What is included in the 24-day super set?
A: Over 80 accessories, a planning calendar, MagiFreez pants, and 24 daily scene ideas.
Q: Is a Scout Elf included?
A: No, Scout Elf is sold separately; the kit provides ideas and props.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
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