Subscribe To Our Newsletter
Get the latest updates on new products and upcoming sales














We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The LEGO Creator 3in1 Townhouse Pet Shop and Cafe invites kids to explore a lively city home that can change with a few steps. With 969 pieces, the two‑story Townhouse includes a bustling cafe on the ground level, a functional kitchen upstairs, and a rooftop terrace for al fresco play. The model also reconfigures into a multi‑story Bank or Market Street with a tram, expanding the cityscape and inviting new narratives with each rebuild.
The set is designed for ongoing, open‑ended play that can be expanded by adding other LEGO sets for larger downtown scenes. The 969 pieces provide a satisfying building challenge and a sturdy, display‑ready model when complete.
Play ideas include morning cafe chats, pet shop street scenes, or plotting a tram route through a bustling town. Results vary by builder, but many kids enjoy reimagining the storefronts to suit their storylines day after day.
Designed to blend with other LEGO bricks, this set works with existing city layouts and can grow with additional sets for extended creative play. It makes a thoughtful gift for fans of building, storytelling, and hands-on city design.
Q: What ages is this LEGO set best for?
A: Recommended for ages 9 and up, with detailed building steps and varied play scenarios that encourage creative storytelling.
Q: How many builds can you create with 31097?
A: Three distinct builds: Townhouse with cafe, a Bank, or Market Street with a tram, plus three minifigures and animal figures.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
Get the latest updates on new products and upcoming sales
Thanks for subscribing!
This email has been registered!
| Product | SKU | Description | Collection | Availability | Product type | Other details |
|---|