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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet the HollyHOME Frog Plush, a vibrant emerald-green companion crafted for everyday hugs and heartfelt moments. Measuring 10 inches tall, this playful character features a friendly face with big expressive eyes and a tiny red heart shaped balloon perched in its paws. The bright color and cheerful design bring a spark of whimsy to bedrooms, playrooms, or desks, making it a charming gift for kids and a thoughtful token for someone special on Valentine’s Day, anniversaries, or birthdays. The fabric is soft to the touch and gentle on skin, while the filling holds its shape for cuddle-ready comfort.
The frog plush blends a cheerful aesthetic with practical design. The soft fabric, careful stitching, and a hidden inner seam are built to withstand frequent hugs and gentle play, while the compact size keeps it near at hand during study breaks or cozy evenings. Its expressive face and the red balloon detail help set a lighthearted mood, encouraging imagination and personal moments without promising specific outcomes.
From display-ready shelves to spontaneous hugs, this HollyHOME plush invites moments of joy that feel personal and low-pressure. The compact size makes it dorm-friendly or travel-friendly, and its vivid colors pair well with gift wrap for special occasions. If you’re searching for a thoughtful, versatile gift or a dependable everyday friend for someone young or young at heart, this plush frog checks many boxes with style and charm.
Ready to brighten someone’s day? Add the HollyHOME Frog Plush to your cart and share a little whimsy with someone you care about.
Q: Is the HollyHOME Frog Plush suitable for kids and gifting?
A: Yes. This 10-inch plush makes a sweet gift for kids, partners, or friends, with a playful frog design and romantic Valentine's touches.
Q: How should I clean or care for the frog plush?
A: Wipe dust with a damp cloth to clean; air dry. Avoid submerging in water to protect the fabric.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
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OVERVIEW
Welcome to Playvia! The terms “we”, “us” and “our” refer to Playvia. Playvia operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Playvia is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all the information you provide is accurate, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make every effort to ensure that product descriptions, images and details on our store are accurate. However, colours and appearance may vary depending on your device settings and display.
We do not guarantee that the quality or appearance of products purchased will meet every individual expectation.
All product descriptions are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any customer, region or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are submitting an offer to purchase. Playvia reserves the right to accept or decline any order at its discretion. An order is not considered accepted until we confirm it. Payment must be received and processed before acceptance.
Please review your order carefully before completing checkout, as cancellation requests may not be accommodated once an order has been confirmed.
All purchases are subject to our Refund Policy.
You confirm that your purchases are for personal use and not for resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price displayed at the time of purchase and confirmed in your order confirmation email.
Unless otherwise stated, prices do not include applicable taxes or additional fees.
You agree to provide accurate and complete payment information and confirm that you are authorised to use the payment method provided.
SECTION 5 - SHIPPING AND DELIVERY
Delivery timeframes are estimates and are not guaranteed. Playvia is not responsible for delays caused by carriers, customs, weather or circumstances beyond our control. Once an order is handed over to the shipping carrier, the risk of loss transfers to the customer.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services — including trademarks, logos, text, images, graphics and designs — is the property of Playvia or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify or exploit any content without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available” without warranties of any kind. Use of such tools is at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, policies or practices of those websites. Accessing them is at your own discretion and risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Playvia is powered by Shopify. However, all purchases made through this store are directly between you and Playvia. Shopify is not responsible for transactions, products or disputes arising between you and Playvia.
SECTION 10 - PRIVACY POLICY
All personal information collected is governed by our Privacy Policy. By using our Services, you acknowledge that Shopify may process data necessary to operate the store.
SECTION 11 - FEEDBACK
If you submit feedback or suggestions, you grant Playvia a royalty-free, perpetual license to use such content for operational and commercial purposes.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions and to cancel or modify orders if necessary.
SECTION 13 - PROHIBITED USES
You may not use the Services for unlawful purposes, to violate intellectual property rights, transmit malicious code, or interfere with the functionality or security of the Services.
SECTION 14 - TERMINATION
We may suspend or terminate access to the Services at any time if these Terms are violated.
SECTION 15 - DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” without warranties of any kind, except as required by law.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Playvia shall not be liable for indirect, incidental or consequential damages arising from use of the Services.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Playvia and its partners from any claims arising from your breach of these Terms.
SECTION 18 - SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Playvia.
SECTION 20 - ASSIGNMENT
You may not assign your rights under these Terms without our consent. We may assign our rights without notice.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the United Kingdom.
SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of updates.
SECTION 24 - CONTACT INFORMATION
Questions regarding these Terms should be sent to us at:
playvia.uk@email.com