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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Embark on one of The Key series hardest cases with The Key: Escape from Strongwall Prison. This cooperative deduction game challenges 1 to 4 players to unravel a daring prison break, relying on careful observation, logical reasoning, and collaborative discussion rather than luck alone. Three notorious criminals from earlier cases resurface, and the trail weaves through maps, clues about escape routes, laundry carts, hiding places, and gang affiliations. Every subtle detail counts, and only the right number code or key will restore order. The tension builds as you sort through conflicting statements, cross-check evidence, and test hypotheses against a dynamic board and clue deck.
Designed for immersive play, this title blends tense social interaction with methodical investigation. The simultaneous play format keeps everyone engaged, while high replayability ensures fresh challenges in each session. Teams must compare clues, verify claims, and map connections between clues, routes, and gang networks. The unique solution check using the key mechanism offers a reliable, spoiler-free way to validate progress as you edge toward the final deduction.
Players inspect clues, discuss observations, and navigate the map to uncover patterns. The case hinges on discerning who belongs to which gang and who is evasive or lying about certain details. Team members pool insights, challenge assumptions, and adapt strategies as new information surfaces. The game rewards careful note-taking, cross-reference reasoning, and clear communication, all while maintaining a brisk, suspenseful pace that fits a focused game night.
Whether you are a mystery aficionado or looking for a fresh family challenge, The Key Escape from Strongwall Prison offers a rich, replayable mystery night that rewards thoughtful deduction without guaranteeing outcomes.
Q: What is the core objective of The Key: Escape from Strongwall Prison?
A: Collaborate to uncover gang affiliations, connect clues, and determine the correct code or key to close the case.
Q: How many players and how long is a typical game?
A: Compatible with 1–4 players; about 45 minutes per session, with a solo variant available.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
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