osmo – Playvia | Best-Selling Toys, Games & Learning in the UK

OVERVIEW
Welcome to Playvia! The terms “we”, “us” and “our” refer to Playvia. Playvia operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Playvia is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all the information you provide is accurate, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We make every effort to ensure that product descriptions, images and details on our store are accurate. However, colours and appearance may vary depending on your device settings and display.
We do not guarantee that the quality or appearance of products purchased will meet every individual expectation.
All product descriptions are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any customer, region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are submitting an offer to purchase. Playvia reserves the right to accept or decline any order at its discretion. An order is not considered accepted until we confirm it. Payment must be received and processed before acceptance.
Please review your order carefully before completing checkout, as cancellation requests may not be accommodated once an order has been confirmed.
All purchases are subject to our Refund Policy.
You confirm that your purchases are for personal use and not for resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price displayed at the time of purchase and confirmed in your order confirmation email.
Unless otherwise stated, prices do not include applicable taxes or additional fees.
You agree to provide accurate and complete payment information and confirm that you are authorised to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY
Delivery timeframes are estimates and are not guaranteed. Playvia is not responsible for delays caused by carriers, customs, weather or circumstances beyond our control. Once an order is handed over to the shipping carrier, the risk of loss transfers to the customer.

SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services — including trademarks, logos, text, images, graphics and designs — is the property of Playvia or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify or exploit any content without prior written permission.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available” without warranties of any kind. Use of such tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, policies or practices of those websites. Accessing them is at your own discretion and risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Playvia is powered by Shopify. However, all purchases made through this store are directly between you and Playvia. Shopify is not responsible for transactions, products or disputes arising between you and Playvia.

SECTION 10 - PRIVACY POLICY
All personal information collected is governed by our Privacy Policy. By using our Services, you acknowledge that Shopify may process data necessary to operate the store.

SECTION 11 - FEEDBACK
If you submit feedback or suggestions, you grant Playvia a royalty-free, perpetual license to use such content for operational and commercial purposes.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions and to cancel or modify orders if necessary.

SECTION 13 - PROHIBITED USES
You may not use the Services for unlawful purposes, to violate intellectual property rights, transmit malicious code, or interfere with the functionality or security of the Services.

SECTION 14 - TERMINATION
We may suspend or terminate access to the Services at any time if these Terms are violated.

SECTION 15 - DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” without warranties of any kind, except as required by law.

SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Playvia shall not be liable for indirect, incidental or consequential damages arising from use of the Services.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Playvia and its partners from any claims arising from your breach of these Terms.

SECTION 18 - SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Playvia.

SECTION 20 - ASSIGNMENT
You may not assign your rights under these Terms without our consent. We may assign our rights without notice.

SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the United Kingdom.

SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of updates.

SECTION 24 - CONTACT INFORMATION
Questions regarding these Terms should be sent to us at:
playvia.uk@email.com

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