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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Designed to invite little ones into a soft, cushioned play space, the TRENDBOX Ball Pit combines memory foam comfort with durable fabric for everyday use. The square pit measures 90×90 cm and comes in Dark Gray, offering a modern look that blends with many playrooms. Note that the unit is folded for transport and may arrive slightly deformed. With some airing and reshaping, it returns to its intended form, ready for discovery and pretend play. The product is sold without ball pit balls, allowing you to customize the setup with your preferred colors and quantities.
Use the ball pit with colorful balls to complete the setup and invite sensory play. The fabric and foam are designed to rebound after use, creating a dependable space for stories, resting moments, or active exploration. When you first receive the pit, it may be a bit deformed from packing; place it in a well-ventilated area for 3–5 days, and consider adding a quilt or pillows beneath the foam to help restore its shape more quickly. Balls are not included, so you can choose a set that suits your child’s preferences and your playroom color scheme.
Whenever you’re ready, simply add your preferred ball pit balls to create a playful, immersive space for your child to explore. This product prioritizes soft materials and thoughtful design, offering a flexible play area that can adapt as kids grow. While results can vary by child, many families find the setup to be a cozy retreat for daily play and quiet moments alike.
Q: What are the key dimensions and materials of the TRENDBOX Ball Pit?
A: The pit measures 90x90 cm and uses memory foam with a 95% polyester/5% spandex cover; balls are not included.
Q: What should I expect when unpacking and setting up?
A: It may arrive slightly deformed; air it in a well-ventilated area for 3–5 days and reshape with light padding.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
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