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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet The New York Doll Collection 12-inch Twin Baby Dolls, a soft bodied pair designed to spark nurturing play and imagination in young caregivers. Each twin features a life-like vinyl face, hands, and feet with gentle detailing that invites kids to care, pretend, and cuddle. The compact 12-inch size makes them easy to hold, pose, and carry through everyday adventures, from cuddles at nap time to storytime on the couch.
We designed these twins to be approachable and comforting. The lightweight, snugly vinyl body feels pleasantly tactile to touch, while the soft faces convey expressions that little ones can respond to with care and empathy. The included pacifier adds an extra layer to pretend play, helping children explore caregiving moments in a simple, engaging way.
Outfits are a highlight and a practical feature. The matching pink and blue ensembles with a coordinating hat are crafted from fabric that is washable, and the clothes are removable for easy changes. When little hands get curious or dinner gets messy, clothing can be washed and refreshed, helping playtime stay focused on fun and learning rather than cleanup worries.
Size matters for younger kids, and the 12-inch dolls are designed to be comfortable for small hands to hold, lift, and tuck in for bedtime rituals or playful photos. The dolls’ bodies are soft and light, which can contribute to gentle, relaxed handling during interactive pretend play with siblings or friends.
These twins also celebrate diversity with multicultural options, including Caucasian versions, offering children a chance to see themselves reflected in their playthings. Washable outfits and easy-clean bodies support busy families who want toys that can keep pace with daily playtime without constant supervision. The combination of tactile play, imaginative scenarios, and approachable aesthetics makes this twin set a versatile option for birthdays, holidays, or year-round gifting.
While we can’t promise specific outcomes, this twin doll set could support rich pretend-play scenarios that mirror family life, nurture social skills, and invite kids to explore caregiving roles. If you’re seeking a thoughtful, durable companion for imaginative play, these twins from The New York Doll Collection offer a gentle invitation to care, share, and dream big.
Q: What age is this twin baby doll set best suited for?
A: Aimed at ages 2 and up, supporting imaginative play and gentle caregiving.
Q: Are the outfits washable and the dolls safe for daily use?
A: Yes. The outfits are washable and the dolls use non-toxic materials for safe play.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
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