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We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Step into a magical world of fashion and fantasy with Royale High, a playful universe inspired by the game. The Royale High Surprise Vanity 2-Pack invites you to explore two Series 2 dolls styled in Water and Fire aesthetics, paired with matching vanities and accessories. Each piece is designed to spark imagination, from mix-and-match outfits to secret purse reveals, while keeping things light, fun, and age-appropriate for fans five and up.
The Surprise Vanity 2-Pack includes a virtual item code. To view the code, apply light pressure and scratch the coating gently. If you have questions or need help with the code, please reach out to Jazwares for support.
Redeem the code to unlock a virtual item that can be used with your in-game Royale High doll. This adds a touch of coordination to your outfits and accessories across different experiences within the game universe. The code is compatible with the broader Royale High ecosystem and can complement your existing collection.
The Royale High Surprise Vanity 2-Pack is officially licensed by Jazwares and designed for ages five and up, making it a thoughtful gift for fans of the game and dress-up play alike. The set blends tactile, visual, and imaginative elements to support creative play without pressuring outcomes.
From the tactile feel of the vanities’ finishes to the excitement of discovering a secret purse, this collection invites kids to tell their own stories and experiment with style. The two distinct realms—Water and Fire—provide contrasting color stories that can be mixed to spark new combinations. The included wigs extend the styling options, while the mystery items introduce delightful surprises that keep play sessions fresh and engaging.
If you’re assembling a Royale High-inspired gift, this 2-pack offers a compact, all-in-one setup that complements existing dolls and accessories. The official licensing ensures product quality and compatibility with related play sets, while the compact size supports easy storage and portability for on-the-go adventures.
Note: This description emphasizes possibilities in playful, imaginative use and does not guarantee specific in-game outcomes. Individual results may vary based on how players choose to mix and match styles and items.
Q: What is included in the Royale High Surprise Vanity 2-Pack?
A: The set includes two Series 2 dolls, two vanities, two wigs, two mystery items, and a redeemable virtual item code.
Q: How do you redeem the virtual item code?
A: Scratch the coating to reveal the code, then follow Jazwares' instructions to redeem in-game.
At Toygame, we want you to shop with confidence.
If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order, as long as the item is unused, unopened, has not been worn or played with, and is sent back in its original packaging.
To start a return, please contact us with your order number and the reason for the return.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Items marked as final sale are not eligible for return or refund.
• Used, opened, played-with, worn, or damaged items cannot be returned or refunded.
• Items must be returned in a resellable condition.
Once your return is approved and we receive and inspect the item, your refund will be issued to the original payment method within a few business days.
If you have any questions, please contact us — we’re always happy to help.
All orders are prepared and processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
If there is any unexpected delay in processing your order, we will inform you promptly via email.
We deliver across the entire United Kingdom.
Standard delivery: up to 5 business days after dispatch for most locations.
Remote areas: 6–10 business days depending on distance, weather conditions, and carrier availability.
While we always aim for timely delivery, once your parcel has been handed over to the courier, Playvia is not responsible for shipping carrier delays or weather-related disruptions.
Once your order has been dispatched, you will receive a confirmation email including your tracking number and tracking link. Please allow up to 24 hours for tracking updates to become active.
Shipping within the United Kingdom is free on all orders. Expedited or express options may be available at checkout for an additional fee depending on your location.
Please ensure your delivery address is complete and accurate before finalising your order. Playvia is not responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete address details.
If your order arrives damaged, please contact us immediately at toygame.ca@gmail.com with clear photos of the packaging and the item. We will review the issue and assist you as quickly as possible.
If your tracking shows “delivered” but you have not received your parcel, please check with neighbours or your local delivery office first. If the issue persists, contact us and we will help you initiate an investigation with the courier.
At this time, we ship exclusively within the United Kingdom. We may expand to additional regions in the future.
If you have any questions about shipping, please contact us at:
📧 toygame.ca@gmail.com
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